Terms of Service

1. Scope; Relationship to Other Agreements

These Terms apply to the Online Services and to general interactions initiated through them. They do not, by themselves, obligate Hometrust to perform work, reserve a final appointment, create a contractor-customer relationship, or constitute a Maryland home-improvement contract.

A signed proposal, work order, utility-program document, financing agreement, or home-improvement contract may contain additional or different terms. If there is a conflict, the following order generally applies: (1) the signed agreement governing the specific paid service or project; (2) applicable utility- or program-specific requirements for that program; (3) a specific consent or notice presented for a particular feature; and (4) these Terms. Our Privacy Policy governs how we handle personal information.

Nothing in these Terms waives any right or protection that cannot lawfully be waived. Changes to these Terms do not retroactively change an already signed service or home-improvement contract unless the parties agree in writing.

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2. Eligibility and Authority

• You must be at least 18 years old and legally capable of entering into an agreement to use the Online Services for scheduling, purchasing, or authorizing work.
• If you act for a homeowner, property owner, business, trust, estate, landlord, tenant, association, or another person, you represent that you have authority to provide information, request access, schedule a visit, and accept applicable terms on that party’s behalf.
• If an appointment or project affects jointly owned, leased, occupied, or managed property, you are responsible for obtaining any owner, resident, landlord, association, or other permission that is reasonably required.
• You must provide accurate, current information and promptly correct material errors, including changes to your contact information, service address, utility account authorization, or mobile number.

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3. About Hometrust and Availability of Services

Hometrust is a Maryland-based home-performance and home-improvement business. Depending on location, program eligibility, staffing, and project requirements, services may include home-energy audits, building-science consultations, blower-door or duct-leakage testing, insulation and air-sealing assessments, energy modeling, reports, scopes of work, estimates, insulation or air-sealing work, and related services.

Descriptions on the website are informational and do not guarantee that a particular service, product, rebate, appointment date, or service area will be available. We may decline a request, limit services to particular locations or property types, or refer you to another qualified provider.

Licenses, certifications, utility-program approvals, personnel, methods, and service offerings may change. The applicable signed agreement will identify licensing and project information required by law.

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4. Website Content and Educational Information

Website articles, videos, calculators, checklists, illustrations, social-media posts, sample reports, and other educational content are provided for general information. Homes, equipment, utility programs, codes, and site conditions vary. Online content is not a substitute for an on-site evaluation or advice from a professional who has reviewed the specific condition.

Unless expressly stated in a signed agreement, Online Services and educational content are not engineering, architectural, structural, HVAC, electrical, plumbing, environmental, mold, asbestos, pest, real-estate appraisal, code-compliance, legal, tax, financing, insurance, medical, or emergency advice.

Do not rely on the website for an emergency. For fire, suspected carbon monoxide, gas odor, active electrical danger, flooding, structural instability, or another immediate threat, leave the area when appropriate and contact 911, the utility, the fire department, or another qualified emergency provider.

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5. Inquiries, Scheduling, and Appointments

5.1 Requests and confirmations

Submitting a form, chat message, scheduling request, or payment does not guarantee acceptance or final confirmation. An appointment is confirmed only when Hometrust or an authorized scheduling system confirms it. We may contact you to clarify the requested service, property type, utility territory, safety conditions, or program eligibility before confirming.

5.2 Rescheduling and cancellation

Please provide reasonable notice if you need to cancel or reschedule. Any cancellation, trip, no-show, or rescheduling fee will apply only if it was disclosed before the appointment or appears in an applicable signed agreement. We may reschedule or cancel because of weather, unsafe travel, illness, equipment failure, staffing, utility or program requirements, property conditions, or events beyond our reasonable control.

5.3 Access and on-site responsibilities

• An adult with authority to provide access and make decisions should be present unless Hometrust agrees otherwise.
• Provide safe and reasonable access to the property, attic or crawl-space openings, utility areas, mechanical equipment, electrical panels, windows, doors, and other areas relevant to the requested service.
• Secure pets and inform us in advance about access restrictions, alarms, occupants with special sensitivities, fragile items, active construction, known hazards, damaged equipment, suspected asbestos or lead, mold, pests, weapons, aggressive animals, or other conditions that may affect safety.
• Keep utilities and equipment available as reasonably needed for testing unless we instruct otherwise. Do not operate or alter test equipment without permission.

We may refuse, limit, pause, or stop work if conditions appear unsafe, inaccessible, unlawful, materially different from what was disclosed, or outside the agreed scope. A return visit or revised scope may be required.

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6. Energy Audits, Diagnostic Testing, and Reports

6.1 Nature and limits of an audit

An energy audit or building-science evaluation is a professional assessment based on the information, conditions, access, equipment, weather, and program requirements available at the time. It may include visual observations, measurements, utility-use information, blower-door testing, duct testing, combustion-safety testing, exhaust-flow testing, infrared or other diagnostic imagery, photographs, and energy modeling.

Unless a signed agreement expressly says otherwise, an audit is not a general home inspection, property-condition guarantee, code inspection, environmental assessment, invasive investigation, engineering analysis, or warranty against concealed or future defects. We generally evaluate visible and reasonably accessible conditions. Finishes, insulation, framing, ducts, wiring, piping, contaminants, moisture pathways, and defects may be hidden or inaccessible.

6.2 Testing conditions and safety

Diagnostic testing may temporarily change air pressure, operate fans or mechanical equipment, require doors or windows to be positioned in a particular way, or require temporary access to attics, crawl spaces, basements, or utility areas. Follow the auditor’s instructions during testing. We may omit or stop a procedure when safety, equipment condition, weather, occupant needs, or program rules make the procedure inappropriate.

6.3 Findings, recommendations, and outcomes

Reports and recommendations reflect professional judgment at the time of the visit and may identify assumptions, limitations, priorities, estimated savings, or suggested next steps. Actual energy use, comfort, moisture, indoor-air conditions, savings, payback, equipment performance, and project results depend on many factors, including weather, utility rates, occupant behavior, maintenance, workmanship, product selection, concealed conditions, and later changes to the property.

We do not guarantee a particular utility bill, rebate amount, comfort level, indoor-air-quality result, cure of a building condition, resale value, or energy savings unless a separate written guarantee expressly states otherwise.

6.4 Use of reports

Unless a signed agreement states otherwise, Hometrust retains ownership of its report formats, photographs, diagrams, methods, and explanatory materials. You receive a limited, nonexclusive license to use the final report for your property, to share it with household members, utilities, program administrators, lenders, insurers, advisers, or contractors involved with the property, and to retain it for your records. You may not materially alter a report, remove authorship or limitation language, sell it, or present it as applying to a different property or later condition.

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7. Utility, Rebate, Incentive, and Financing Programs

Hometrust may assist customers with programs administered by BGE, Pepco, Home Performance with ENERGY STAR, financing providers, government agencies, utilities, or other third parties. These organizations control their own eligibility rules, funding, documentation, inspections, quality assurance, approved measures, rebate calculations, payment schedules, and program changes.

• Program descriptions and estimated incentives are not guarantees. A program administrator may change, reduce, delay, deny, suspend, or end an incentive or financing option.
• You are responsible for providing accurate account, property, ownership, income, occupancy, and project information and for signing any required authorization or program document.
• You must comply with program requirements, including access, pre-approval, approved-product, installation, test-out, invoice, verification, or deadline requirements that apply to your project.
• Where permitted, you authorize us to exchange relevant customer, property, utility, audit, project, invoice, and verification information with the utility, program administrator, quality-assurance provider, financing provider, or other participant as described in our Privacy Policy and the applicable program documents.

Hometrust is not responsible for a third party’s funding decision, processing time, website availability, rule interpretation, or failure to pay, except to the extent a separate signed agreement expressly assigns a responsibility to Hometrust and the loss results from our breach of that responsibility.

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8. Estimates, Proposals, and Home-Improvement Contracts

8.1 Estimates and proposals

Website prices, ranges, examples, calculators, and preliminary discussions are not final quotations unless expressly identified as such. An estimate or proposal may be based on information then available and may change because of measurements, concealed conditions, access, product availability, code or permit requirements, utility-program rules, customer selections, or changes in scope. Any expiration date stated in a proposal applies.

8.2 Separate written agreement required for work

Home-improvement work will be governed by a separate written agreement when required. That agreement should identify the parties, property, scope, materials, price, payment schedule, approximate dates, warranties, change-order process, and legally required notices. No work is authorized merely because you use the website, request an estimate, receive a report, or agree to these Terms.

Changes to contracted work must be documented as required by the signed agreement and applicable law. Oral comments, website content, text messages, or field discussions do not amend a signed contract unless the contract or law permits that method and the required parties approve the change.

8.3 Maryland consumer protections

These website Terms are not a Maryland home-improvement contract and are not intended to replace the written contract protections required by Maryland law. The applicable contract will state the current contractor license information and required consumer notices. Consumers may verify licensing or contact the Maryland Home Improvement Commission at 410-230-6231 or 1-888-218-5925, or visit https://labor.maryland.gov/license/mhic/.

Any cancellation or rescission right required by law or stated in a signed agreement remains available. Nothing in these Terms authorizes a deposit, payment practice, lien, waiver, or contract provision that applicable law prohibits.

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9. Pricing, Payments, Taxes, and Refunds

Prices and payment terms for an audit, consultation, report, product, or project will be stated at scheduling, checkout, on an invoice, or in the applicable written agreement. You agree to pay authorized charges, applicable taxes, permit fees, third-party charges, and other amounts properly disclosed for the service you request.

Payments may be processed by a third-party payment provider. You represent that you are authorized to use the selected payment method and authorize the processor to charge the amount shown. We generally do not receive or retain full payment-card numbers.

Refunds, deposits, progress payments, final payments, late charges, collection costs, and disputed charges are governed by the applicable disclosure, invoice, or signed agreement and by non-waivable law. If a payment fails or is reversed, we may pause scheduling, reports, submissions, or work to the extent permitted by the applicable agreement and law.

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10. Electronic Communications, Records, and Signatures

When you provide an email address, use an electronic scheduling or document system, or communicate with us electronically, you consent to receive records and notices related to your inquiry, appointment, transaction, project, or account in electronic form, except where law requires another method or you validly request a paper record.

Electronic signatures, checkbox acceptances, and electronic records may be used to the extent permitted by law. You are responsible for keeping your email address and other contact information current and for maintaining access to the device or account you use.

Transactional communications may include appointment confirmations, reminders, changes, support responses, requested reports, invoices, project updates, safety notices, warranty information, and legally required notices. Promotional email and text communications are addressed separately below.

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11. SMS and Text Messaging Program Terms

These SMS terms apply together with the specific opt-in disclosure shown when you provide a mobile number or select a text-message consent option.

11.1 Program description

Program name: Hometrust Remodeling Customer Care and Promotional Messaging Program. Hometrust may offer two categories of recurring text messages: (a) customer-care or service messages, such as responses to inquiries, appointment coordination, reminders, support updates, project follow-up, and requested service information; and (b) promotional messages, such as special offers, discounts, event promotions, service announcements, and company news.

11.2 Separate, affirmative consent

When both categories are offered, customer-care text consent and promotional text consent are presented as separate choices. Selecting one does not automatically enroll you in the other. By affirmatively opting in to a category, you authorize Hometrust to send recurring messages in that category to the mobile number you provide. Messages may be sent using an automatic telephone dialing system or other automated technology where permitted.

Consent to receive promotional text messages is voluntary and is not a condition of purchasing goods or services. Your consent applies to Hometrust and is not transferable to another business for that business’s marketing. We do not use purchased, rented, or shared SMS opt-in lists.

11.3 Message frequency and charges

Message frequency varies based on your interactions with us, appointment or project activity, service needs, and the promotional program in which you enroll. Message and data rates may apply. Your wireless carrier’s terms, rates, and data charges apply.

11.4 How to opt out

You may opt out at any time by replying STOP to a message. We also recognize standard opt-out words such as END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT. Unless you clearly request a narrower change and applicable law permits it, we may treat an opt-out request as ending recurring text messages from the sending number. We may send one non-promotional confirmation message. We will honor a valid revocation request as soon as reasonably practicable and no later than 10 business days after receipt, or within any shorter period required by law. After that, we will not send additional recurring text messages covered by the request unless you affirmatively opt in again.

You may also revoke consent by calling 301-957-6532, emailing info@hometrustremodeling.com, or using another reasonable method that clearly communicates your request. A new, specific inquiry that you initiate after opting out may receive a direct response, but it does not re-enroll you in recurring messages unless you affirmatively opt in again.

11.5 Help and support

Reply HELP for assistance. You may also call 301-957-6532 or email info@hometrustremodeling.com. The messaging program is not monitored continuously and is not intended for emergencies.

11.6 Mobile-number responsibility

You represent that you are the subscriber or customary user of the mobile number you provide, or that you are authorized to consent for that number. If the number is disconnected, reassigned, or no longer yours, promptly notify us or opt out before relinquishing it.

11.7 Delivery and carrier responsibility

Text-message delivery is subject to carrier, network, device, platform, and service-provider availability. Messages may be delayed, filtered, or undelivered. Wireless carriers are not liable for delayed or undelivered messages. Not all devices or carriers support all features.

11.8 Privacy and mobile-information sharing

Our Privacy Policy explains how we handle mobile information and consent records. No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message originator opt-in data and consent are excluded from sharing for marketing or promotional purposes. We may use vendors, aggregators, carriers, and service providers to operate and deliver the messaging program, and we may disclose information when otherwise required by law.

11.9 Program changes or termination

We may change, suspend, or discontinue a messaging program or a sending number. A change does not eliminate your prior opt-out. If a material change requires new consent, we will request it before sending messages that require that consent.

Privacy Policy: https://www.hometrustremodeling.com/inc/privacypolicy

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12. Email Communications

You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Opting out of promotional email does not prevent service-related, transactional, safety, warranty, or legally required email concerning a request, appointment, purchase, or project.

Email delivery is not guaranteed and may be delayed or filtered. Add our address to your contacts and check spam or junk folders for requested communications.

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13. Privacy, Photographs, and Recordings

Our Privacy Policy, available at https://www.hometrustremodeling.com/inc/privacypolicy, describes how we collect, use, disclose, retain, and protect personal information, including website, utility-program, appointment, project, payment, communication, photograph, and text-message information.

During audits or projects, we may take photographs, diagnostic images, or video of property conditions, equipment, labels, measurements, test procedures, and completed work for reports, estimates, planning, quality assurance, warranty support, training, or dispute resolution. Public marketing use of identifiable people, voices, addresses, or property content will require appropriate permission unless otherwise permitted by law.

A website privacy policy or these Terms do not replace any consent legally required to record a call, meeting, or in-person conversation. We will provide notice and obtain consent when required.

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14. Information and Content You Provide

You may submit messages, descriptions, photographs, documents, utility information, reviews, survey responses, or other content ("User Content"). You retain ownership of your User Content. You grant Hometrust a nonexclusive, worldwide, royalty-free license to host, copy, transmit, reproduce, adapt, and use it only as reasonably necessary to respond to you, provide requested services, administer a program, maintain records, protect legal rights, or carry out another purpose disclosed when you submit it.

• You represent that your User Content is accurate to the best of your knowledge and that you have the right to provide it.
• Do not submit unlawful content, malware, another person’s confidential information without authority, or highly sensitive information through a general form, chat, email, or text unless we specifically request it through an appropriate method.
• If you submit a review, testimonial, suggestion, idea, or other feedback for publication or improvement, you grant us a nonexclusive, perpetual, worldwide, royalty-free license to use, reproduce, edit for length or clarity without materially changing its meaning, and display that material. We will obtain any additional permission required for identifiable marketing use.

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15. Intellectual Property and Limited License

The Online Services and their text, designs, graphics, photographs, videos, logos, trademarks, reports, templates, databases, software, and other content are owned by or licensed to Hometrust and are protected by intellectual-property laws. Hometrust and its licensors reserve all rights not expressly granted.

Subject to these Terms, Hometrust grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Online Services and publicly available content for your personal, household, or internal business evaluation of Hometrust’s services. This license does not permit resale, commercial republication, creation of a competing database or service, removal of notices, framing, bulk downloading, scraping, automated extraction, or use of our content to train or develop a competing product or model without written permission.

Hometrust, the Hometrust name and logo, and related slogans or service names are trademarks or trade names of Hometrust or its licensors. No trademark license is granted by these Terms.

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16. Acceptable Use and Prohibited Conduct

You may not use the Online Services to:

• Violate a law, regulation, court order, contract, intellectual-property right, privacy right, or other right of any person.
• Impersonate another person, misrepresent authority, provide materially false information, submit another person’s contact information without authorization, or make fraudulent scheduling or payment requests.
• Send spam, harass or threaten anyone, submit discriminatory or unlawful content, or use forms or messaging features for unrelated solicitation.
• Introduce malware, interfere with security, probe vulnerabilities, bypass access controls, overload the website, disrupt another user, or attempt unauthorized access to systems or data.
• Use robots, spiders, scrapers, scripts, or other automated means to access or collect content except as permitted by standard search-engine indexing or our written permission.
• Copy, alter, republish, sell, license, or exploit the Online Services or content beyond the limited license granted in Section 15.

We may investigate suspected misuse and preserve or disclose information when reasonably necessary to protect safety, security, legal rights, customers, systems, or the public, consistent with our Privacy Policy and applicable law.

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17. Third-Party Websites, Platforms, and Services

The Online Services may link to, embed, or rely on third parties such as utilities, program administrators, LeadConnector or other CRM and messaging providers, scheduling platforms, payment processors, map services, social networks, review sites, YouTube, manufacturers, financing providers, and contractors. Their services are governed by their own terms and privacy notices.

Hometrust does not control and is not responsible for a third party’s content, security, availability, data practices, products, services, eligibility decisions, or performance. A link, integration, approval, certification, or reference does not create a warranty or endorsement beyond what we expressly state.

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18. Availability, Changes, and Technical Issues

We may modify, update, restrict, suspend, or discontinue any Online Service or content. We do not guarantee that the website, chat, scheduling, payment, email, or text features will be uninterrupted, error-free, compatible with every device, or free of harmful components.

If an Online Service is unavailable or appears to have failed, contact us before assuming that an appointment, opt-in, payment, cancellation, report submission, or other transaction was completed.

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19. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE ONLINE SERVICES AND GENERAL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” HOMETRUST DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE ONLINE SERVICES.

HOMETRUST DOES NOT WARRANT THAT ONLINE CONTENT IS COMPLETE, CURRENT, ERROR-FREE, OR SUITABLE FOR A PARTICULAR PROPERTY; THAT AN ONLINE REQUEST WILL BE ACCEPTED; OR THAT A THIRD-PARTY PROGRAM, REBATE, PLATFORM, PRODUCT, CONTRACTOR, OR SERVICE WILL BE AVAILABLE OR PERFORM AS EXPECTED.

These disclaimers apply to the website and general information. They do not eliminate an express warranty in a signed agreement, a manufacturer warranty, or any warranty, duty, remedy, or consumer protection that applicable law does not permit us to disclaim.

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20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOMETRUST AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST DATA, LOSS OF USE, OR BUSINESS INTERRUPTION ARISING SOLELY FROM USE OF OR INABILITY TO USE THE ONLINE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

For a claim arising solely from the Online Services and not from a separately contracted professional service or home-improvement project, Hometrust’s aggregate liability will not exceed the greater of (a) the amount you paid Hometrust for the specific Online Service giving rise to the claim during the 12 months before the event or (b) $100.

The limitations in this section do not apply to liability that cannot lawfully be limited, including liability for fraud, willful misconduct, gross negligence where it cannot be limited, certain personal-injury or property-damage claims, or non-waivable statutory rights. Liability arising from a signed professional-service or home-improvement agreement is governed by that agreement and applicable law.

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21. Indemnification for Misuse of the Online Services

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Hometrust and its officers, employees, contractors, and agents from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the Online Services, your material breach of these Terms, or User Content that infringes another person’s rights. This obligation does not apply to the extent a claim results from Hometrust’s negligence, willful misconduct, or violation of law.

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22. Suspension and Termination

We may restrict or terminate access to an Online Service if we reasonably believe you have violated these Terms, threatened safety or security, misused a feature, or created legal or operational risk. You may stop using the Online Services at any time.

Termination of Online Service access does not automatically cancel an appointment, payment obligation, warranty, utility-program obligation, or signed agreement. Those matters must be handled under the applicable cancellation method or agreement. Sections that by their nature should survive—including intellectual property, disclaimers, limitations, indemnification, dispute terms, and accrued rights—will survive.

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23. Governing Law and Disputes

23.1 Informal resolution

We encourage you to contact us first so we can try to resolve a concern promptly. Informal contact is encouraged but does not prevent you from using a small-claims court, filing a complaint with the Maryland Home Improvement Commission or another regulator, requesting urgent relief, or exercising any non-waivable right.

23.2 Governing law and venue

These Terms are governed by Maryland law, without applying a conflicts-of-law rule that would require another jurisdiction’s law. Subject to non-waivable consumer venue rights, a dispute concerning only these Terms or the Online Services may be brought in a state or federal court of competent jurisdiction in Maryland.

23.3 No mandatory arbitration in these website Terms

These website Terms do not impose mandatory arbitration or a class-action waiver. A separately signed service or home-improvement agreement may contain a lawful dispute-resolution provision; if so, that provision governs disputes within its stated scope. Nothing here shortens an otherwise applicable statute of limitations.

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24. Changes to These Terms

We may update these Terms to reflect changes in the Online Services, communications programs, business practices, or law. We will post the revised Terms and update the effective date. Material changes will apply prospectively after posting or any additional notice required by law.

If you do not agree to revised Terms, stop using the Online Services. A revision does not alter a signed contract or revive consent you previously revoked unless you separately agree or opt in as required.

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25. General Terms

• Severability. If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions will continue.
• No waiver. A failure to enforce a provision is not a waiver of that provision or any other right.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, sale of assets, or transfer of the Online Services, subject to applicable law and the Privacy Policy.
• Force majeure. We are not responsible for delay or failure caused by weather, natural disaster, utility or carrier outage, labor disruption, epidemic, government action, supply interruption, cyber incident, transportation problem, or another event beyond reasonable control. A signed project agreement may contain more specific delay terms.
• No third-party beneficiaries. Except as expressly stated, these Terms do not create rights for another person or entity.
• Entire agreement for Online Services. These Terms, the Privacy Policy, and any feature-specific notice form the agreement concerning the Online Services, subject to the priority rules in Section 1.
• Headings. Headings are for convenience and do not change the meaning of a provision.

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26. Contact Us

Hometrust Remodeling, Inc.
Doing business as Hometrust Remodeling
8345 Sperry Court, Laurel, Maryland 20723
Website: https://www.hometrustremodeling.com
Email: info@hometrustremodeling.com
Telephone: 301-957-6532

For text-message help, reply HELP or use the contact information above. For text-message opt-out, reply STOP or use another reasonable method described in Section 11.

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