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Replacement Window FAQ

Aren't all vinyl windows really about the same?
No. There are many different ways windows are manufactured and many different quality levels. Like anything else, you get what you pay for. But be careful, in relatively mild climates like ours, there are companies who will sell you windows that are OVERKILL, like triple-pane windows that are only appropriate for colder temperatures in the North. Also, there are many different types of thermal glass systems. Both contribute to the overall cost.
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Who will perform the actual installation of my windows?
Our own trained craftsmen will install your new windows with pride and expertise. This will ensure both a quality installation and a beautiful job every time. Our installers average over 5 years experience each.
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How long does a window installation usually take?
Most jobs can be completed in one day, including clean up.
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How long will it take before my windows are ready to install?
Since your windows are custom made to fit your home, it normally takes 3 to 6 weeks, depending on how busy the factory is. We'll give you a firm time estimate at the time of purchase.
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Are there advantages to vinyl over wood?
Yes, many. Our vinyl windows are all custom made for a perfect fit. Most wood windows are standard size and won't fit without a great deal of construction or carpentry work. Plus the vinyl windows are more energy efficient. Wood windows also require a tremendous amount of finish work (sanding and staining) that takes time and is expensive. Our warranty is much better (longer) than wood window warranties.
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What do I have to do to prepare for the installation?
Make sure that we have a clear path to all windows and all window treatments are removed.
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Should I expect any damage to my home from the installation?
No, because custom windows are made to fit and therefore we do not have to disturb the interior or exterior of the home.
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How will the outside of the windows be finished?
After the new windows have been installed and the inside of the house is finished, we will go outside to each window and cover all exterior wood casing with custom fit high guage coil stock.
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How long will my home be exposed to the weather?
Not very long. Each old window that we take out will be replaced and the opening will be 'weather tight' before we move on to the next window.
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What kind of maintenance is needed for the new windows?
The new windows are maintenance free. The exterior of the window is vinyl and the window trim is finished with high guage coil stock. The adhesive sealant used to caulk the windows has a forty-year guarantee.
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Do I have to be home for the windows to be delivered?
No. The windows will be delivered to us and we will bring them with us when we begin installation.
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How does your glass breakage warranty work?
Simple. If the glass every breaks for any reason we'll replace it free of charge. Since the factory is local it will be a hassle free experience should the need arise.
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Can I have installation in a weekend?
Yes, we schedule window installations for Saturdays to accommodate those that prefer weekend installations.
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Can your company replace two windows that I need the most in the rear of my house?
Yes, we can work with you on all of your priority windows and help guide you to making the best decision for both cost effectiveness and to stay within your budget.
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Can you work with my insurance company on a claim that I filed regarding my window?
Yes, we can assist with insurance claims related to replacement windows, siding, roofing, doors, gutters or any portion of the exterior of your home.
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Can your company replace rotted window sills during window replacement?
Yes, we can replace rotten sills and assist in determining the source of the moisture causing the deterioration.
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Can your window company work with my homeowner's association on a special order?
Yes, we have successfully coordinated with many local HOA's on rush orders, special orders, special projects and special instructions. We seek proper approval and will handle the paperwork and technical information to make for a seamless approval.
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Can I order specific windows for the front of my home with tint and others without any tinting?
Yes, each of the replacement windows we order for a home is custom made and has its own line item with serial number and specifications.
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Does your window come in brown on the outside and white on the inside?
Yes, we have two-tone replacement windows in several color options for the outside and white on the inside.
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Can you put privacy glass in windows for bathrooms and other areas of the house that I would like more privacy?
Yes, we can customize the replacement window order and make sure that specified windows have special glass packages that could include privacy or safety.
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Can your company replace shutters when I replace my windows?
Yes, we can replace shutters during window replacement and in some cases, the shutters must be removed regardless so it makes for a great opportunity to freshen up the entire window look.
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The Big Secret About Replacement Windows 

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